Partial Payment

We offer fast and reliable shipping for all our clothing items. Orders are processed within 1-2 business days and shipped via standard delivery, which typically takes 3-7 business days.

Express shipping options are also available at checkout for an additional fee, ensuring your fashion essentials arrive even sooner. Enjoy free shipping on orders . For any questions regarding your order, please contact our customer service team for assistance.

At Benzora, we strive to provide you with the highest quality
fragrances. However, due to the nature of our products (personal
care/hygiene), we have a strict return policy to ensure safety and
authenticity.

1. 24-Hour Reporting Window

If you receive a product that is damaged, leaked, or incorrect, you must report the issue to us within 24 hours of delivery. Any requests made after this period will not be eligible for a return or refund.

2. Eligibility for Returns

Returns are only accepted in the following cases:
The product was damaged during transit (e.g., broken bottle or leakage).
The product received is different from what was ordered.
Note: We do not accept returns if the perfume has been opened, sprayed, or if the original packaging is tampered with.

3. How to Request a Return

To initiate a return, please send us an email or WhatsApp message within the 24-hour window with the following details:
1. Order Number
2. Clear photos/videos of the damaged or incorrect product.
3. A short description of the issue.

4. Refunds & Replacements

Once your request is verified and approved, we will either:

Send a fresh replacement at no extra cost, OR

Initiate a refund to your original payment method (this may take 5-7 business days).

Contact Us

For any queries regarding your order, feel free to reach out to us:

Email: benzoraofficial@gmail.com

WhatsApp/Phone: +91 9217712028

Address: D-112 Basement, INNOV8 Workspaces, Outer Ring Road, Near Panchsheel Club, Panchsheel Enclave, New Delhi - 110017